Privacy Policy

1. Information We Collect

Depending on how you use the Services, we may collect:

• Account and business information (name, email, phone, company details)
• Contact records and communication metadata
• SMS/MMS message content and delivery events
• Call logs, call recordings, voicemails, transcripts, and scheduling data
• AI interaction inputs, prompts, outputs, and automation logs
• Usage analytics, diagnostics, device/browser data, and IP address
• Billing and transaction data

2. How We Use Information

We use information to:

• Provide, maintain, and improve the Services
• Send and manage SMS, voice calls, reminders, and automations
• Operate AI features such as agent responses, summaries, and routing
• Provide customer support and service communications
• Detect abuse, fraud, policy violations, and security threats
• Comply with legal obligations and enforce our agreements

3. SMS and Communication Data

When messaging features are used, communication data is processed through carrier and messaging networks. We and our providers may store message content, metadata, and delivery events to provide and secure Services.

Opt-out requests (for example, STOP) and help requests (for example, HELP) are processed according to messaging program rules and applicable law.

4. Call Recording, Transcription, and AI Processing

If enabled by you, calls may be recorded, transcribed, summarized, and processed by AI systems. You are responsible for providing required notice and obtaining legally required consent before recording or monitoring calls.

AI outputs may contain errors. We recommend human review for decisions with legal, financial, medical, or safety impact.

5. AI Transparency and Responsible Use

We encourage clear disclosure when end users interact with AI systems. We may use safeguards, monitoring, and policy enforcement tools to detect misuse, including spam, abuse, and unlawful automated communications.

6. How We Share Information

We may share information with service providers and subprocessors to operate the Services, such as:

• Communications providers (including Twilio and Vonage)
• AI providers (including OpenAI)
• Cloud hosting, storage, analytics, and security vendors
• Payment processors and customer support tools

We may also disclose information when required by law, to enforce our rights, or in connection with a merger, acquisition, financing, or asset sale.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, satisfy legal and compliance obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and account settings.

8. Data Security

We use administrative, technical, and organizational safeguards designed to protect personal information, including access controls, encryption in transit, and secure infrastructure practices. No method of transmission or storage is completely secure.

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have the right to:

• Know what personal information we collect, use, disclose, and retain
• Request access to specific pieces of personal information
• Request deletion of personal information, subject to legal exceptions
• Request correction of inaccurate personal information
• Request data portability where applicable
• Opt out of sale or sharing of personal information, if applicable
• Limit use of sensitive personal information, where required
• Receive non-discriminatory treatment for exercising privacy rights

To exercise these rights, contact us at vegancodesofficial@gmail.com. We may verify your identity before processing your request. Authorized agents may submit requests on your behalf where permitted by law.

10. International Transfers

We may process and store data in the United States and other countries where we or our service providers operate. By using the Services, you understand that your data may be transferred to jurisdictions with different data protection laws.

11. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version is effective when posted. Continued use of the Services after updates means you accept the revised Policy.

13. Contact Information

CallZI

vegancodesofficial@gmail.com

Santa Clara, CA